Telephone with a person and VoIP elementsThere are several options for telecommunications systems for small businesses, but we believe that IP PBX systems stand out as an ideal choice.

An IP PBX system is a complete telecommunications system that allows telephone calls over IP data networks that deliver all conversations in the form of data packets. IP PBX systems consist of advanced and robust communication features.

How Does PBX Work?

An IP PBX system consists of one or more Session Initiation Protocol (SIP) phones, a PBX server, and sometimes a VoIP gateway to connect to existing public switched telephone network (PSTN) lines.

The IP PBX has a directory of all the users, the phones, and their corresponding SIP address, all of which connect it to an internal call or route an external call through a VoIP gateway or a VoIP service provider.

Compared to a proprietary phone system, an IP PBX is easier to install and configure as it operates as a software on a computer and can harness the advanced processing power of the computer. Anyone proficient in networking and computers can set up, maintain, and manage a PBX. To manage a PBX, all you need is a web-based configuration interface or a graphical user interface (GUI) that allows you to easily fine tune your telecommunications system.

On the other hand, a proprietary phone system usually requires a trained professional specializing in that particular system. The system also has interfaces that are not considered user-friendly and are only meant to be used by phone technicians.

Business Benefits of IP PBX Systems

With an IP PBX system’s phone usability and user-friendly interface, employees can easily set up a conference and transfer calls. Since all features of the PBX can be performed using a GUI, users get a better overview of the status of other extensions, of incoming calls, and call queues.

Given these advantages, an IP PBX system lets you extend better customer service and boost workplace productivity. Having everything on a computer-based system allows you to merge phone functions with business applications. For example, you can immediately pull up the customer record of the caller once you receive their call. In this way, you reduce the time spent on attending to each customer while maintaining the ability to provide better customer services.

Unlike traditional PBX, a virtual PBX system does not require dedicated space, bulky infrastructure, or expensive hardware to work with your office’s setup. For little upfront investment, your business can enjoy more functionality with an IP PBX system.

VoIP Systems for Small Businesses in New Jersey

Small businesses need every advantage they can get to compete against and alongside bigger companies with bigger assets. Technology Visionaries is proud to offer cost-efficient, enterprise-class VoIP telephone systems in New Jersey.

Simplify your communications with our hosted voice, IP PBX, and VoIP systems tailored to your business’s specific needs and budget. We provide all the infrastructure, service, and support that you need to strengthen your business’s communications and boost your efficiency and productivity.

Learn more about our VoIP solutions. Get in touch with us today.